Norton Way Motors Ltd is a multi-franchise dealer group representing Honda, Mazda, Peugeot, Nissan, Skoda & Kia in West London & Hertfordshire. The ethos behind Norton Way is focused on providing excellent customer service and 'being the best'. We recognise our employees are our most valuable asset, we aim to create an environment where everyone feels valued, happy and motivated to succeed and grow with the business

Service Advisor – Chiswick Honda

Salary: OTE £25,000 – £30,000 (This will vary according to experience)

Location: Chiswick Honda, W4 5YT

Hours:Monday to Friday 8.00am – 6.00pm, Alternate Saturday Mornings 8.00am – 12.30pm

We have an exciting opportunity for an experienced service advisor to join our busy aftersales team at Chiswick Honda. You will be the first point of contact for all service customers, as such the ability to deliver exceptional levels of customer satisfaction is a must. If you have a passion for the motor industry this could be the role for you.

Key Responsibilities;

  • Arranging customer bookings for the workshop
  • Assist with planning the forward capacity of the workshop.

Understand the customer needs and correctly interpret instructions to complete job cards/repair orders.

Giving customers a 5 star expereince

Monitoring all work to ensure that it is completed by the times required ensuring the customer is fully updated

To seek, record and communicate authority for any extra work required

Cost the work and raise invoices.

Skills & Experience;

  • A full UK driving licence is essential
  • Experience of working within a franchised service department is preferred, however candidates will a strong customer service background will be considered. Full training both bespoke in house and manufacture training will be provided.
  • Outstanding communication skills, both in person and on the telephone
  • Proficient IT skills and preferably previous experience with DMS systems, e.g. Kerridge.
  • Committed to providing the highest quality of service to customers
  • A self-starter who is able to work under their own initiative, multi task and achieve deadlines
  • High level of accuracy with excellent attention to detail
  • Strong Organisational skills and able to follow strict procedures
  • Smart appearance

In return we offer

Staff company car scheme, 2 cars available.

28 days holiday (including Bank Holidays) plus the option to purchase up to 5 days additional holiday days.

Contributory pension scheme.

Rewards portal offering retail discounts across the UK.

Preferential rates on vehicle purchases, servicing and parts.

We take great pride in our workforce hosting an annual awards ceremony to further recognise and reward our top achievers.


Closing Date 06/10/2018
Location Chiswick Honda, W4 5YT
Working Hours Monday to Friday 8.00am – 6.00pm, Alternate Saturday Mornings 8.00am – 12.30pm
Salary OTE £25,000 – £30,000 (This will vary according to experience)
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