Norton Way Motors Ltd is a multi-franchise Company representing Honda, Mazda, Peugeot, Suzuki, Nissan, Kia and Skoda in West London & Hertfordshire areas. The ethos behind Norton Way is focused on providing excellent customer service and 'being the best'. We recognise that all our employees are individuals and embrace the ideas and variety that this brings. Our policy is to employ a diverse and flexible workforce that reflect our customers and potential customers requirements and we aim to train every employee to achieve and deliver customer excellence in everything they do.
Service Advisor - Nissan
Salary: OTE £18,500 - £26,000(This will vary according to experience)
Location: Norton Way Nissan, Letchworth Garden City, Herts
Hours: Monday to Friday 8.00am – 6.00pm, Alternate Saturday Mornings 8.00am – 12.30pm
We have an exciting opportunity for an experienced service advisor to work within our busy Nissan aftersales department. The role involves arranging customer bookings for the workshop, ensuring all the necessary information is obtained and the highest level of customer satisfaction is achieved at all times.
Correctly interpret customer or internal instructions and complete job cards/repair orders, etc. and pass them to the workshop
Monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer as early as possible.
To seek, record and communicate authority for any extra work required or parts to be ordered or fitted.
Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required.
Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. To cost the work and raise invoices. Raising, monitor and account for warranty claims, including the reimbursement of goodwill claims
Skills & Experience;
In return we offer additional benefits such as;
•Child care voucher scheme
•Contributory pension scheme
•Rewards portal offering retail discounts across the UK.
•Preferential rates on vehicle purchases, servicing and parts.
•We hold a quarterly employee award to further recognise and reward our top achievers.