Norton Way Motors Ltd is a multi-franchise Company representing Honda, Mazda, Peugeot, Nissan, Skoda and Kia in West London & Hertfordshire areas. The ethos behind Norton Way is focused on providing excellent customer service and 'being the best'. We recognise that all our employees are individuals and embrace the ideas and variety that this brings. Our policy is to employ a diverse and flexible workforce that reflect our customers and potential customers requirements and we aim to train every employee to achieve and deliver customer excellence in everything they do.

Warranty Administrator

Salary: £20,000 - £25,000pa (This will vary according to experience)

Location: Letchworth Garden City, Herts, SG6

Hours:Monday to Friday 8.00am – 6.00pm, Alternate Saturday Mornings 8.00am – 12.30pm

We have an opportunity for an experienced Warranty Administrator to join our busy aftersales team. The role is too submit all warranty claims and complete of all paperwork relating to the warranty process in line with manufacturer standards. Ensuring all the necessary information is obtained and the highest level of customer satisfaction is achieved at all times.

Key Responsibilities;

  • Ensure complete understanding of the Franchise Warranty Procedures.
  • Account for all cash, cheques, etc. received and to ensure that all work done and parts used are charged to appropriate accounts at the Company rates in force at the time.
  • Provide times, hours sold, statistics and budgetary information.

Understand and follow the franchise working practices checklist and ensure that anything not adhered to is reported immediately to your line manager.

Keep up to date with all Franchise bulletins and literature

Skills and Experience

  • Experience of working within a similar role is essential.
  • A full UK driving licence
  • Outstanding communication skills, both in person and on the telephone
  • Proficient IT skills and preferably previous experience with DMS systems, e.g. Kerridge.
  • Committed to providing the highest quality of service to customers
  • A self-starter who is able to work under their own initiative, multi task and achieve deadlines
  • High level of accuracy with excellent attention to detail
  • Strong Organisational skills and able to follow strict procedures
  • Smart appearance

In return we offer additional benefits such as;

•Flexible holiday scheme

•Child care voucher scheme

•Contributory pension scheme

•Rewards portal offering retail discounts across the UK.

•Preferential rates on vehicle purchases, servicing and parts.

•We hold a quarterly employee award to further recognise and reward our top achievers.


Closing Date 01/09/2018
Location Letchworth
Benefits Flexible holiday scheme. Child care voucher scheme. Contributory pension scheme. Rewards portal offering retail discounts across the UK. Preferential rates on vehicle purchases, servicing and parts. We hold a quarterly employee award to further r
Working Hours Monday to Friday 8.30am – 6.00pm, Alternate Saturday Mornings 8.00am – 12.30pm
Salary £20,000 - £25,000pa (This will vary according to experience)
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