Our Coronavirus Action Plan | Norton Way Skoda

Norton Way Group Coronavirus Action Plan

Updated: Monday 2nd November 2020

COVID-19 announcement from Norton Way Group

After the Government announcement on Saturday 31st October regarding a new national lockdown from Thursday 5th November, we would like to outline how we will remain available to assist our customers across all departments in the business. We will remain fully open as normal until the 5th November.

From the 5th November, our aftersales departments will remain open for Servicing, MOT, Repairs and Bodyshop & Accident Repairs. Keeping our aftersales department open as normal in a safe manner is within Government guidelines and will help ensure the safety of vehicles on our nation’s roads and keep the country moving.

Sales showrooms and external car display areas will be closed for the public from 5th November until further notice. However, our sales teams will be available remotely and offer a virtual sales experience. We have numerous ways of communicating with you during your car purchase journey, including on the telephone, live chat, video appointment and online enquiries.

Customers who purchase a vehicle online or via the telephone, will be able to use our Click & Collect service, allowing you to collect your vehicle outside our dealership. These handovers will take place in a designated area and full social distancing measures will be in place. Home delivery options are also available, and will also be handled with social distancing measures.

Our websites are now fully functional to offer a buying online experience, giving you the ability to search stock, reserve online, or even complete a fully online purchase with finance or full cash payment. For full details on buying online, please visit - https://www.nortonway.com/buy-online/

We would like to highlight our teams are here to help you throughout this period via telephone, email or live chat.

Finally, thank you to all our customers for continuing to work with us to ensure our dealerships are safe to visit and work. We remain open, but please call/email/live chat with us rather than visiting.

Service

Our workshops are now open to all customers .

Click here for more information about Servicing

Parts

All franchise approved parts are available to order and collect.

Norton Way Group - Covid-19 Risk Assessment

If you would like to learn in detail about the precautions and safety measures we have in place to keep our staff and customers safe, you can download and read our Risk Assessment below.

Covid-19 Risk Assessment