We are delighted to announce that we have won the overall Nissan Dealership Ambassadors of the Year 2022 award. We are honoured to have won this prestigious award and would like to thank our team for continuously showing their dedication to providing our customers with the high level of customer service we strive for at Norton Way Group.
Lucy Marsh, Aftersales Performance Manager, said:
‘‘Norton Way stands out as a dealer who provides consistently exceptional customer service – and that is reflected in their CVA scores.The service experience provided is often described as ‘perfect’ with customers mentioning in verbatim all members of the service department, showing that customer service is a key focus among the entire team. ‘‘This is a true reflection of the customer experience at Norton Way. This is something the team should be proud of!’’
We would like to recognise our customers who have made this achievement possible. The positive feedback from our customers was echoed across both Service and Sales departments.
Members of the sales team have been described as ‘‘knowledgeable, professional and understanding’’ with one car buyer saying they enjoyed ‘‘an excellent experience’’ at ‘‘a very friendly car dealership’’.
On the aftersales side, one motorist said ‘‘all staff were extremely helpful and courteous’’ while another recalled ‘‘the smile, politeness and welcome’’ they received on arrival.
The Dealer Ambassador Awards are open to everyone working in Nissan’s UK retail network and recognise the lengths staff members go to in order to make the lives of their colleagues and customers that little bit easier.
As well as receiving official recognition, each winner is awarded 500 N-GAGE points.
The Awards continue throughout 2022. Senior staff are invited to nominate deserving team members through the Dealer Ambassador portal via N-GAGE.