Gemma Taphouse of our Norton Way Mazda Dealership has been named as Autoglym's LifeShine hero for 2022 as a result of going above and beyond in helping customers during the Covid-19 pandemic.
During the lockdowns, Gemma truly put the customers first, even going as far as driving a battery out to a stranded customer who had an urgent need for their transport, alongside this selfless act, she ensured the priority of key-workers throughout the pandemic.
Gemma, who is the parts manager at our Norton Way Mazda dealership in Letchworth Garden City, Hertfordshire, was presented with a certificate and a Virgin Experience Days Voucher worth £150 by Ellen Duffin, business development manager at Autoglym.
Kevin Sansum, our former Sales Manager for Norton Way Mazda, nominated Taphouse, saying: ‘Gemma worked through Covid, as did many, but the way she adapted and helped customers during that time was amazing.
‘Be it taking a battery to a stranded customer some miles away, arranging loan cars for customers who had broken down and were key workers, or assisting in serving them with general maintenance, she stepped up every time – and none of it was too much trouble.’
LifeShine Heroes is a celebration of employees working at LifeShine registered dealerships, who, according to Autoglym, ‘have put a bit of shine back into someone’s life, either professionally or personally, recognising the great and the good people of UK Automotive’.
Upon the surprising news of receiving the award, Gemma said: ‘It came as a huge surprise for me to receive the award and I have to thank some of the truly lovely customers and – of course – Kevin for nominating me. I’ll always do my best to help anyone who comes to the dealership, but this was an incredible gesture and I’m absolutely thrilled.’
Gemma plans to use the voucher on a well-earned spa day!
Maria Partridge, Autoglym marketing manager, added: ‘We’ve all faced some tough challenges in the past two years, but throughout the Covid-19 pandemic and one of the toughest economic periods in living memory, there are a number of people who have gone above and beyond to make life better for others. Gemma is a shining example of the many people in our industry who have really stepped up during tough times and we are delighted to reward her efforts.’
We would like to congratulate Gemma for receiving the award. We are extremely proud to have Gemma in our team, she fully deserves the recognition for her hard work, loyalty, and dedication to providing the best customer service.