963 Great West Road, Brentford, Middlesex, TW8 9FX United Kingdom
Dealership closed, open at 10:00 Today
Sales: 0203 841 0241
Service: 0203 841 0242
Monday - Saturday 09:00 - 18:00
Sunday 10:00 - 16:00
Monday - Friday 08:00 - 18:00
Saturday 08:00 - 12:30
Sunday Closed

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Privacy & Terms

Privacy Policy

Norton Way Motors Ltd is aware that proper management and protection of personal information collected from customers are its important responsibility in the course of conducting its businesses and services. In order to fulfil its responsibility, the Company will handle personal information pursuant to the privacy policy stated below.

Compliance with laws, etc.

The Company recognizes that proper management of personal information is a part of its compliance activity. In complying with the Act on the Protection of Personal Information and the guideline of the Personal Information Protection Commission, the Company will establish internal regulations concerning handling of personal information and other internal rules, and fully disseminate the importance among officers and employees.

Management structure

The Company has an appointed DPO team (Data Protection Team) who are responsible for control over the management and operation of personal information, as well as thereunder a personal information group supervisor for each group handling personal information. Through the DPO team the Company have established structure to properly manage personal information.

You can contact the DPO team at any time; please write to us at NORTON WAY MOTORS, Norton Way North, Letchworth, SG6 1BL or email

Collection of personal information

When the Company collects personal information, it will, in advance, specify the purpose of use and clearly state, notify or announce to the person of such purpose. When information collected is considered to be special care-required personal information, the Company will obtain persons’ consent. Collection of personal information from visitors to this website.


Some pages on this website use a technology called cookies to enhance users’ convenience in subsequent visits. Cookies never enable the Company to obtain information that can identify a person or have a negative effect on users’ computers. Users may disable cookies via browser setting (web browsing software).

Web beacons

This website does not use web beacons.


This website uses an encryption technology called SSL (Secure Socket Layer) on the “Contact” section of the top page in order to make users feel at ease when entering personal information. Information entered by users will be encrypted and then transmitted through SSL.

Obtaining logs

This website tracks user information recorded in an access log. This includes users’ IP addresses, browser type, number of accesses and other related details, but not any information that can identify a person. The Company will never use the access log for any purpose other than for statistics and analysis on how the site is being utilized.

Use of personal information

The Company may use the collected personal information only within the scope of the purpose of use clearly stated, notified or announced in advance, or to the extent that the information is deemed to be related to the stated purpose of use . Any change in the purpose of use will be made by obtaining persons’ prior consent.

Management of personal information

The Company will strive to keep the collected personal information accurate and up to date, and properly manage personal information by taking appropriate security measures to prevent it from being accessed by an unauthorized person, lost, destroyed, altered, leaked, etc.

Notice, disclosure, correction/addition/deletion, discontinuance of utilization/erasure/discontinuance of third party provision, etc. of the purpose of use for personal information

The Company will properly respond to any request by customers regarding notice, disclosure, correction/addition/deletion, discontinuance of utilization/erasure/discontinuance of third party provision, etc. of the purpose of use of personal information held by the Company, after verifying the identity of the requester.

The Company will review this policy periodically through further efforts to improve the protection of personal information.

Our Website

Our website is powered by G-Forces Web Management Limited (“GForces”), our third party web services provider. GForces is committed to ensuring that data is processed in accordance with applicable data privacy laws, and is kept secure. GForces is certified to the standard of ISO27001 (an international standard for information security). GForces uses Amazon Web Services, Inc. as its cloud platform provider. All data processed by GForces is stored on Amazon’s web servers in the EEA.

If you visit our website

When someone visits our website, GForces collects standard internet log information (your IP address, browser, and type of device) and details of visitor behaviour patterns (where you joined our site from, the path you take through our site and where you leave). These are stored against unique ids (which are strings of numbers). GForces collects this information for the legitimate business purpose of monitoring the number of visitors to the various parts of the site, the general geographic location of visitors and engagement levels, which in turn enables it to make improvements to its websites and services, and provide business intelligence. This information is only processed in a way which does not identify anyone. It is kept indefinitely.

GForces also uses Google Analytics to collect standard internet log information and details of visitor behaviour patterns, which are stored against unique ids (i.e. strings of numbers). We collect this information for the legitimate business purpose of monitoring website traffic and engagement levels, which in turn enables us to make improvements to our website and the way we sell our cars and services. This information is only processed in a way which does not identify anyone. It is kept indefinitely.

If you use our enquiry forms

When you submit information using an online form, GForces processes the data collected and stores it for 31 days for the legitimate business purpose of enabling us to access the information and deal with your request (it is then kept for a further 14 days in GForces’ routine back-ups for business continuity purposes). We collect the following information:


Email Address

Contact Number

If you enter your post code, GForces stores the first part of it (e.g. ‘ME14’ or ‘SW1’) and links it to standard internet log information already collected (it is used for the same purposes as that information, as outlined above).

If you use our LiveChat service

We use a third party provider, Gubagoo supply and support our LiveChat service. If you use the LiveChat service we will collect your name and email address if you provide this and any other personal information that you volunteer to us. This is used for the legitimate business purpose of handling customer enquiries in real time and then following up. This data is stored by Gubagoo for 2 years to enable us to access the information and deal with your enquiry. Gubagoo stores the information in the US under the EU-US privacy shield framework. Please see Gubagoo’s privacy policy for more information on how they use your data.

Data Preference Centre

Under data privacy laws, you have the rights to:

request access to your personal data;

request deletion or correction of your personal data; and

  • request that your personal data be transferred to another person.

Our online data preference centre helps you to exercise the rights that data privacy laws give you and control your personal information. It contains five separate forms, as set out below.

•See your data

You can ask to see any personal information that we hold (known as a “subject access request”) by submitting the form on the “See your data” tab.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

•Transfer your data

By completing the form on the “transfer your data” tab, you can ask us to provide your data to a third party.

•Delete your data

You can ask us to delete the information we hold about you by completing the form on the “delete your data” tab.

•Change your data

If we do hold information about you, you can also ask us to correct any mistakes by completing the form on the “Change your data” tab.

•Marketing Preferences

On the “marketing preferences” tab, you can tell us how you would like us to send you marketing information, or ask us to stop marketing to you entirely.

Any data collected through the data preference centre is stored for of a maximum of 12 months before asking for resolicitation.

About GWR Kia

GWR Kia is the flagship dealership for Kia Motors UK Ltd and is operated by Norton Way Group. The dealership is situated on the Great West Road, Brentford, West London and opened its doors in August 2016.

GWR Kia is a 41,000sqft dealership split into four floors including a multi- level showroom. The highly visible site takes centre stage on the M4 elevated section, which is one of Britain’s busiest commuter roads. The top floor features a stunning, entirely glass façade to display the vehicle range and also includes a 17 by 4 metre LED display screen.

The ground floor has over 750m² of space and hosts the entire Kia product range, for customers to view and test drive. Our café is also located on the ground floor, with seating for over 40 people and is a great space for local businesses to drop by when considering a new fleet deal. The café is also open to the public. Used cars are housed on our 450m² first floor showroom, customers are able to view the full range of stock both inside and out.

The lower ground floor of GWR Kia, boasts seven service and two MOT bays, with space to expand to 15 bays, making GWR Kia a one-stop shop for all things Kia.

We take pride in our level of sustainability at the site, with our energy strategy including low and zero-carbon technologies, comprising air source heat pumps, roof mounted solar PVs, water harvesting and LED lights.

About Norton Way Group and GWR Kia

Norton Way Group, our parent company was formed in 1989 as a management buyout of a Honda dealership in Letchworth. Since then our business has grown to to include two more Honda dealerships in London, Mazda, Peugeot, and Europe's biggest Kia dealership in Brentford, GWR Kia.

Despite such huge growth since 1989, Jason Cranswick, Managing Director has kept the positive ethos behind Norton Way the same, with the focus on quality rather than volume, and ‘being the best’. Success has translated into Industry Awards; including Businessman of the year, and Employee of the year. We have also received Motor Trader awards including Franchised Dealer of the year for Chiswick Honda, Sales Team of the Year and Dealer Principal of the year.

Things to do and see in Brentford, London

Brentford, a vibrant town in West London, offers an array of exciting activities and attractions for all ages. Whether you're a sports enthusiast, a history buff, a nature lover, or simply looking for a fun day out with the family, Brentford has something to offer. In this comprehensive guide, we'll take you on a virtual tour of the hidden gems and popular destinations in Brentford.

Explore Brentford's Sporting Heritage

Brentford has a rich sporting heritage, and one of its main attractions is the Brentford Football Club. Recently promoted to the Premier League, the club has been making waves both on and off the pitch. Take a tour of their state-of-the-art stadium and immerse yourself in the electric atmosphere of a live match. Whether you're a football fan or not, the experience is sure to leave you in awe.

For rugby enthusiasts, the London Irish Rugby Club is a must-visit. As a professional club playing in the Gallagher Premiership and European Challenge Cup, they showcase the thrills and excitement of the sport. Catch a game and witness the raw power and skill of these athletes.​

Immerse Yourself in the World of Music and Art

Brentford is a hub of creativity and culture, with several attractions dedicated to music and art. The Musical Museum is a hidden gem that offers a fascinating journey through the history and evolution of classical music. Explore their collection of classical instruments and learn about the influential composers who shaped the genre.

If you're looking for a more hands-on experience, Watermans is West London's art center. With a mission to bring communities together through cultural practice, they offer a wide range of arts and creativity programs. From exhibitions to workshops, there's always something exciting happening at Waterman's.

Step Back in Time with Historic Landmarks

Brentford is home to several historic landmarks that provide a glimpse into the past. Boston Manor House and Park is a fine Jacobean manor house surrounded by 34 acres of parkland. Explore the beautifully preserved house and immerse yourself in the history of the area.

Osterley House and Park is another must-visit destination. This grand estate boasts picturesque gardens, quaint farmland, and the magnificent Osterley House, often referred to as the "palace of palaces." Take a leisurely stroll through the gardens and marvel at the architectural splendor of the house.

Indulge in Nature's Beauty

If you're a nature lover, Brentford won't disappoint. Syon House and Gardens, one of London's hidden treasures, is nestled in 200 acres of stunning parkland. Explore the grand house and immerse yourself in the tranquility of the gardens. Take a leisurely walk by the river and enjoy the picturesque views.

For golf enthusiasts, Wyke Green Golf Club offers a beautiful parkland course that is easily accessible from Heathrow Airport and Central London. Enjoy a round of golf surrounded by lush greenery and breathtaking scenery.

Fun-filled Family Activities

Brentford is a fantastic destination for families, with plenty of activities to keep the little ones entertained. Snakes and Ladders is a popular soft play center that offers a safe and exciting environment for children to explore and have fun. Let their imaginations run wild as they navigate through the play structures and enjoy the various attractions.

For an educational and interactive experience, the London Museum of Water & Steam is the perfect choice. Discover the fascinating history of London's clean water supply through the largest collection of steam pumping engines. From interactive exhibits to guided tours, there's something for everyone to enjoy.

Uncover Brentford's Cultural Offerings

Brentford is a melting pot of diverse cultures, and it reflects in its cultural offerings. Explore the London Museum of Water & Steam, which houses historic buildings and an extensive collection of steam pumping engines. Learn about the development of London's clean water supply and its impact on the city's growth.

For a taste of the performing arts, Watermans is the place to be. With its mission to enrich lives through the arts and creativity, they bring communities together through cultural practices. From theater performances to live music events, there's always something exciting happening at Watermans.

Plan Your Perfect Day Out in Brentford

With so much to see and do in Brentford, planning your perfect day out can be a daunting task. Thankfully, Day Out With The Kids has curated a list of 1698 fun things to do in Brentford. Whether you're looking for indoor or outdoor activities, their website provides a comprehensive guide to help you plan your next adventure.

If you're a nature lover, explore the Animals listings for zoos, safari parks, and wildlife parks. For those interested in history and culture, check out the Sightseeing section for the best children's museums, discovery centers, and historic locations. And if you're looking for an adrenaline rush, you'll find information on the nearest theme parks, water parks, and ski slopes.

Whether you're planning a big day out during the school holidays or a quiet day near home during term time, Day Out With The Kids has you covered. Their extensive database ensures that you'll never be stuck for ideas on what to do with the kids again.

Book Your Adventure in Brentford

Now that you've discovered the hidden gems and popular attractions in Brentford, it's time to plan your adventure. Browse and book your attraction tickets through Day Out With The Kids to secure your spot and make the most of your visit. Create lasting memories as you explore the vibrant town of Brentford and all it has to offer.

Don't miss out on the opportunity to immerse yourself in Brentford's sporting heritage, indulge in the world of music and art, step back in time with historic landmarks, and enjoy the beauty of nature. With so much to see and do, Brentford is waiting to be explored. Start planning your visit today!​