OMODA & JAECOO UK recognised among Britain's best for customer experience​

​OMODA&JAECOO UK has been recognised as one of the UK's leading automotive brands for customer satisfaction after achieving outstanding results in the inaugural Carblah Customer Experience Index. Based on almost a quarter of a million verified customer reviews spanning vehicle sales, servicing and ownership, the independent study ranked OMODA first overall among mainstream automotive brands, while sister brand JAECOO secured an impressive third place from a field of 54 manufacturers.

Setting the standard for customer satisfaction

The results highlight the strength of OMODA&JAECOO UK's customer-first approach, with the brand's growing retailer network consistently recognised for delivering a transparent, supportive and professional ownership experience.

From initial enquiries through to vehicle handover and aftersales support, customers praised the quality of communication, knowledgeable staff and commitment to delivering outstanding service throughout the ownership journey.

Steve Fowler, automotive journalist and Carblah co-founder, said the results reflected not only the popularity of the vehicles themselves, but also the strength of the retailer network behind the brands. He noted that satisfied retailers create satisfied customers, with OMODA and JAECOO dealerships consistently exceeding buyer expectations.

Gary Lan, CEO of OMODA&JAECOO UK, added that exceptional customer service has become one of the industry's most important differentiators, with every interaction helping to build long-term trust and customer loyalty.

Strong foundations for continued growth

The recognition comes during a period of rapid expansion for OMODA&JAECOO UK, which now operates a network of 136 retailers nationwide and continues to grow its presence across the UK automotive market.

Backed by an expanding model range, advanced electrified powertrains and a comprehensive seven-year warranty, the brand has focused on creating a retail experience that is as compelling as the vehicles themselves.

The latest customer satisfaction rankings reinforce the brand's commitment to quality, transparency and long-term ownership support as it continues to establish itself within the UK market.

Fleet Insight

Excellent customer service extends beyond private buyers and is equally important for fleet customers, where responsive aftersales support, retailer expertise and clear communication help minimise vehicle downtime and improve operational efficiency. OMODA&JAECOO UK's strong performance in the Carblah Customer Experience Index demonstrates the maturity of its rapidly expanding dealer network, providing additional confidence for businesses considering the brand as part of their fleet strategy. Combined with competitive whole-life costs, advanced hybrid technology and comprehensive warranty cover, OMODA&JAECOO continues to strengthen its credentials as a compelling fleet partner.