Honda Tops 2025 What Car? Reliability Survey

Honda Tops 2025 What Car? Reliability Survey with Outstanding Score

We’re pleased to share that Honda has secured first place in the highly regarded 2025 What Car? Reliability Survey, earning an impressive overall score of 96.6%. This recognition reaffirms Honda’s long-standing reputation for producing dependable, well-engineered vehicles – a value that resonates deeply with our clients across the Norton Way Group.

The annual survey, which gathered feedback from 32,493 car owners, evaluated vehicles aged up to five years old. Participants were asked whether their cars had experienced any faults within the past two years. These responses were assessed based on fault frequency, repair costs, and the time taken to resolve issues. In total, the survey covered 30 brands and 227 different models – making Honda’s top placement a significant achievement.

Key to Honda’s success were the Jazz, HR-V, and Civic, which all performed exceptionally well in terms of reliability and low repair costs. In particular, the current HR-V received an outstanding reliability score of 97.5%, while the latest Civic followed closely with 97.3%.

According to What Car? consumer editor Claire Evans, “Honda is a deserving winner of this year’s survey because all five of the models rated gained exceptionally high scores.” She added that only 15% of Honda vehicles included in the survey reported any issues at all – and importantly, all affected vehicles were repaired free of charge. Additionally, more than half of those repairs were completed in less than a day, highlighting Honda’s commitment to minimising inconvenience for owners.

Rebecca Adamson, Head of Automobile at Honda Motor Europe (UK), commented:

“This is an incredible achievement and one we are extremely proud of at Honda. Reliability is a cornerstone of our brand, and this recognition reflects the trust our customers place in us. In 2025 and beyond, we remain committed to delivering vehicles that not only inspire but also stand the test of time.”

At Norton Way Group, we are proud to represent a brand with such a strong reputation for quality and dependability. These results further demonstrate why Honda continues to be a trusted choice for our customers seeking long-term peace of mind in their vehicle ownership.

Whether you're considering a new Jazz, HR-V, or Civic, or simply want to explore Honda’s award-winning line-up, our expert teams are on hand to help you find the right vehicle for your needs.

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Norton Way Motors Ltd is also authorised and regulated by the Financial Conduct Authority for consumer credit purposes. We offer a range of vehicle finance facilities through a panel of carefully selected third-party lenders. We do not provide customers with independent finance advice and will not offer facilities from lenders outside of this panel. Norton Way Motors Ltd is a broker for finance and not a lender. The lenders that we use are given first right of refusal. This is because these lenders will pay us a commission for introducing you to them. Commission may be calculated based on either a fixed amount relating to the vehicle you are purchasing, a percentage of the amount of finance you are borrowing, or a combination of both. We may also get paid an additional fixed commission if you are a returning customer. Different finance lenders may pay different commissions for such introductions. Such payments will not affect the amount you pay under any finance agreement, all of which are set by the lender. We will inform you of the amount of commission that we will earn in good time. We will require your consent for us to receive this commission. Our approach is to introduce you to a lender on our panel who will offer you the best package taking into account eligibility, product suitability, as well as interest rates and other factors. Our aim is to secure the best deal that you are eligible for. You do not have to take our finance as it is available through other distributors. You can arrange funding for your vehicle elsewhere and it may be cheaper.

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Honda Tops 2025 What Car? Reliability Survey with Outstanding Score