Norton Way Group Coronavirus Action Plan



Department Overview

Sales

Virtually Open - contact your required dealershiptoday if you have any questions regarding vehicle sales.

Click here for more information about Sales

Service

Our workshops are now open to all customers and is available Monday - Friday (9am-5pm) Contact your required dealership today.

Click here for more information about Servicing

Parts

All franchise approved parts are available to order and deliver.



Reopening Our Workshops Safely

Dear Customers,

Further to my message on March 23rd, I would like to update you on our plans to re-open our workshops.

On March 23rd the Government ordered all non-essential retail businesses in the UK to close as part of a national lockdown to halt the spread of Coronavirus. As a consequence, our car showrooms have been closed to the public since this time.

Under lockdown, garages with workshops have always been allowed to operate. However, due to safety concerns and wishing to play our part in the national cause of: Stay Home, Protect the NHS, Save Lives, we have so far chosen to only operate a small number of our workshops to support key workers.

We believe however, that provided we can adhere to the Government’s strict social distancing measures, now is the time to begin re-opening our workshops for the benefit of all customers.

The safety and well-being of our customers and colleagues remains our number one priority, so to ensure this, we have put procedures in place which include numerous social distancing and enhanced hygiene measures, new operating processes and the widespread introduction of personal protective equipment to ensure everyone’s safety.

I’m pleased to tell you that all of the necessary dealership changes and employee training has now been completed, so we can begin to welcome back our service department customers safely. To help explain how we are ensuring the safety of our colleagues and customers when you next visit our workshop, please click here.

Whilst our sales showrooms will remain closed until the Government permits us to re-open them. I am also pleased to announce that as of Wednesday 20th May, customers can now purchase a used car using our recently introduced ‘click and collect’ feature.

In addition, our dealership sales teams continue to take enquiries and orders with our showrooms opening as soon as we have been given Government permission.

Finally, my colleagues and I very much look forward to being able to welcome you back to one of our dealerships in the very near future and I wish you and your family the very best of health.

Stay Safe.

David Grainger
Managing Director
Norton Way Motors